How do I return an order? prides itself on its customer service. If you have any problems with your order within 30 days, then all of your unopened packages can be returned for a full refund.*


    • FIRST - Obtain an RMA number (Return Merchandise Authorization Number) by contacting our Customer Service Department via phone or email.
    • SECOND - Fill out a return form and mail both form and products back to the address below.

Return Address:
Unit 1a & 1b Learoyd Road
New Romney
TN28 8XU
Great Britain

* - Notes:

  • No custom orders (including Made to Order lenses) can be returned, cancelled, or exchanged once the order has been received by our system.
  • does not accept responsability for products that are lost or damaged during shipment.
  • can only accept products that are still sealed and unopened for return
  • Returns can take up to six weeks to process
  • A small processing fee is applicable for all returns
  • Charges for Shipping and Handlingwill not be refunded

If you need more information, please contact our Customer Service Department for further information and assistance.

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